Every resident has someone
to call, around the clock.
Norma answers the everyday questions so your team can focus on the moments that need a human.
Loved by residents and the teams who serve them.
Real moments from real communities.
Tuesday, just before lunch
A resident asked about the restaurant's menu. Norma answered immediately, and the team's phones weren't ringing.
Sunday morning
Residence Committee moved to Wednesday. Norma told 8 residents who asked her, all before 10 a.m.
After dinner, any night
A resident asked for a reminder call to take her supplements the next day. Norma did it.
She picks up for residents on the first ring.
No hold music. No staff transfer. One number every resident already knows how to use.
- Available 24/7
- No app for residents
- Stays in sync with your calendar
iMessage
So, what can Norma do for your community?
The repeat questions answered, so your team can focus on the work that needs them.
Dining info
Today's menu, tomorrow's special, allergens.
Event reminders
When events happen. Plus a morning-of reminder.
Prayer & reflection
Have meaningful conversations with Norma to create a better life.
Announcements
Maintenance, visitor policy, flu-shot date — when residents ask.
Companionship
A warm voice when the room is quiet. A name she remembers.
Feedback routing
Residents tell Norma. She routes feedback to the right person.
Set up in days, not months
We load in your menus, events, and updates
Your data stays fresh — nothing for staff to train or maintain.
Residents dial one number
She answers on the first ring. No app, no login, no learning curve.
Norma reports back
She routes feedback and questions to the right person on your team.
Built like a healthcare company. Trusted by the best.
Fully compliant with HIPAA.
We take your security and information seriously.
DIME certified for healthcare compliance.
An independent benchmark for trustworthy digital health products.
Part of the CMS Health Technology Ecosystem.
Norma references official sources so you get the most accurate and helpful information.
Live with real residents.
Residents in pilot communities have been calling her every day with great results.
Questions community operators ask.
A few days. We build the data pipeline and the customized number.
Fixed dollar per resident, per month. The community pays. Residents call at no cost.
She gives general wellness info, never diagnoses, and routes clinical questions to a provider.
One phone number, given at move-in. Inside the community, she unlocks your community-specific knowledge.
Voice and SMS work on any phone: flip phones, landlines, and smartphones.
Residents tell Norma; she routes it to the appropriate team member, 24/7.
